Frequently Asked Questions
Everything you need to know about your next flight.
What is the typical shipping time for high-performance drones?
We process all orders within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
Do your products come with a manufacturer warranty?
Yes, all electronics at NOTDrones come with a minimum 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the drone has been flown, it must be in like-new condition with all original packaging and accessories to qualify for a full refund.
Are the drones sold on NOTDrones pre-registered with aviation authorities?
No, customers are responsible for registering their drones with the FAA or local aviation authorities according to their specific regional laws and drone weight.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-end professional rigs, we also offer financing options through Affirm.
Do you provide technical support for first-time pilots?
Absolutely. Our expert team is available via live chat and email to help you with initial setup, firmware updates, and troubleshooting your first flight.